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Call Recording Solutions
In
competitive times, how effectively your business performs in its customer service
can be the key to retaining your customer base. With Retell's latest call
recording system Sense, you can protect your company's reputation and
minimise costly mistakes, by monitoring staff performance during phone
conversations with customers.
Sense can be purchased as either a comprehensive, full recording solution or as a
self installed interface for line side recording only. Both options have their
cost and performance advantages, depending on the depth of information you require on your call management.
The Sense
Call Recorder is extremely flexible and works with any type of PABX system, and
will integrate with DASS2, DPNSS, QSIG, SIP trunks, digital, VoIP, analogue
extensions and mixed protocols.
- Solve costly disputes and protect against unreasonable claims
- Improve your employees' call handling skills and response times
- Identify your most and least productive employees to avoid the risk missed or slowly answered calls
- Ensure order taking is accurate and delivery instructions are precise
- Better manage your staff resources by identifying busy call periods
- Comply with Financial Services Authority (FSA) regulatory requirements
- Real time, call management on one screen
- Bespoke reports on lost, slowly answered and abandoned calls
- Caller and extension identification for analysis, callback or retrieval
- Search by dialled no., date, time, call duration and extension
- Playback from any stand-alone or remote PC on the LAN
- Available as a standalone system or as an accessory to current hardware
- Protection against toll fraud and unwanted call activity or costs
- Unlimited client licenses as standard
Optional installation and on-site maintenance!
Leasing Options Available!
Contact Atlas for more information:
